Terms and Conditions

1. General

Izavandee.ro- property of VANDEE SRL – Pantelimon citty,  8th Busteni street, Ilfov -Romania J23/2596/08.09.2014 , fiscal identification: 33556380, office@izavandee.ro runs an online shop under the internet address www.izavandee.ro . All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.


2. Right to return

You may return merchandise that you have received without indicating any reasons within 10 working days by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise and instructions about the right to return enclosed separately in writing. Only in cases of merchandise that can not be shipped (e.g. in cases of bulky merchandise) you may exercise your right to return through a written request (e.g. by letter or e-mail). Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time. Return shipments will be at your cost and risk. You need to address the return shipment or the request to VANDEE SRL, Herastrau Street, No. 5, Sector. 1, Bucharest, Romania.

Consequences of Return

In case of a valid return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value. You will find all documents helpful in connection with the return of the merchandise - together with the delivery note - in your shipment.

Please note that we reserve the right to refuse multiple returns at different times from one order. Also, can only exchange the item with another product of the same value. 

All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any losses incurred due to changes in the exchange rate will not be credited. If you have questions concerning your right to return the merchandise, please send an email to us at office@izavandee.ro


3. Important notes

1.        The merchandise offered under izavandee.ro/ VANDEE SRL is presented on the Website in the format of digital photographs of existing merchandise. Minor divergences of the photographs from reality do not constitute a defect of the ordered merchandise

2.        Izavandee.ro is entitled to perform partial deliveries.


4. Conclusion of contract

1.        The contract between you and izavandee.ro is not entered into until we send the ordered merchandise to you. By sending the order form provided on our website to us you make a binding offer to enter into the contract. You finalize the order by entering all information during the order process and sending the order form to us by clicking on the "submit order" button.

2.        Izavandee.ro is entitled to reject orders without indicating any reasons, in particular if there is well-founded suspicion that the merchandise purchased via the internet is to be sold to third parties commercially.


5. Delivery and Shipping

1.        We ship exclusively with TNT Express (only for Romania). Izavandee.ro bears the transportation risk.

2.        The articles are not available on immediate stock; they are custom made individually for each of our online customers.

That’s why it takes 10-14 working days for us to create them in our atelier.

Please add 1-3 days for shipping and estimate your shipping date according to this information.

3.        Shipping Rates

Some large volume products may imply additional shipping rates, which you'll be notified about during the ordering process.


For more information, assistance, notifications and complaints send us an email on office@izavandee.ro